Website Usability

Real Life Example of Bad Usability

Memorial Day weekend of 2003. I decided to take a risk. I drove my car until the gas was just about gone. The engine was sputtering when I pulled off at a gas station near no others and went to fill up. I pulled up to the first pump and it had a “credit cards do not work” sign on it.

I went in to pay cash and the cashier explained it was full service. There was no service man out there. I got rather angry seeing the long line of cars waiting to use the few pumps that worked.


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by Aaron Wall